IT Operations and Support

Many XA IT organizations are challenged to maximize the value of systems and services they provide to users, while minimizing the cost of providing that value. To support those objectives CISTECH has developed solutions that let you focus on critical functions that add value, while streamlining day to day tasks. .

Enhanced Security significantly improves your ability to implement, maintain and audit IBM iSeries and MAPICS XA security compared to base Cross App and IFM Security. The powerful PowerLink interface provides visibility and control of user authority to XA applications and data, as well as IBM iSeries objects. For more information click here.

iSeries Operator helps maintain data security by ensuring a successful XA backup. Developed specifically for XA, iSO does the entire ‘system cleanup’ required to achieve complete daily and weekly backups. In addition, iSO functions as a job scheduler, automating the numerous daily system tasks you perform today. New to iSO are procedures to automate period end close functions. For more information click here.


Upgrade Assistant automates the labor intensive process of determining the impact to your custom applications of MAPICS release upgrades. Upgrade Assistant analyzes MAPICS modifications, custom application objects including Integrator objects, queries and reports that access MAPICS data and program libraries. It then identifies programs that are impacted by changes to MAPICS programs or files. For more information click here.

Disaster Recovery services are available in a cost effective offering that provides a warm site backup, tailored for your configuration, that can be activated within hours. This approach minimizes fixed costs required for startup, while assuring that your critical system can be available quickly in case of disaster.

Outsourced Services are available to clients who want to dedicate internal resources to high value projects but still manage systems for high availability and performance. By outsourcing daily operations of hardware and software systems to CISTECH your skills and resources can focus on growing and deploying valuable system.